Case Study: Fable England improves review rates and doubles product reviews with StackTome

Fable England boosts review rate from 3% to 8% with StackTome

Fable England, a jewelry and accessories retailer, faced a low review rate of only 3-4% and struggled to collect reviews for new products. They had no customer segmentation for their review invites. To address this challenge, they implemented a solution from the vendor StackTome.

Using StackTome's tools to create custom campaigns and targeted invites, Fable England significantly improved their performance. After the first 60 days, their review rate improved to 6-8%, they collected 30% more service reviews and 90% more product reviews. A specific campaign for a new product series collected over 100 reviews in just one month. StackTome's solution was praised for its helpful team and responsive service.

Fable England