Stackify
12 Case Studies
Case Study: Ticket Solutions achieves faster issue resolution and better support with Stackify’s Retrace
A Stackify Case Study
Ticket Solutions and Stackify’s Retrace
Ticket Solutions, a 17‑year provider of premium event seating (sharing an IT support group with VeriShip), faced growing complexity across distributed web, backend and legacy systems. They were inundated with uncorrelated alerts and lengthy back-and-forth between operations and developers, needing a way to scale support, limit production access, and speed root-cause diagnosis. Stackify’s Retrace was chosen to address these challenges.
Stackify implemented Retrace to consolidate monitoring, automatically discover apps, provide smart defaults and give targeted diagnostic data and configurable read‑only access to servers. As a result, Ticket Solutions restructured its support model around DevOps and Retrace, enabling faster application issue resolution, fewer escalations to developers, clearer root-cause insights, and more responsive customer support.
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Ticket Solutions
Jacob Dubin
Chief Technology Officer