Case Study: Madden Partners saves 1 hour per client with IdentityCheck from StackGo

Madden Partners saves 1 hour per client with StackGo

Madden Partners, an accounting firm in Australia, faced significant challenges in its client onboarding process. During peak periods, the firm onboarded over 20 clients a day, which involved tedious manual data entry into Xero Practice Manager (XPM), creating risks for errors and compliance issues with sensitive information like TFNs and ID documents. Seeking to eliminate this friction and risk, they turned to StackGo and its IdentityCheck solution.

StackGo's IdentityCheck solution automated the entire onboarding and verification workflow. It securely collected client details and ID documents with zero manual data entry, automatically updating records in XPM and ensuring compliant handling of sensitive data. This resulted in Madden Partners saving approximately one hour per new client onboarded, achieving a 10x ROI through time savings and reduced risk, while greatly improving the client experience.

Madden Partners