Case Study: greytHR achieves 90% fewer observability support tickets with StackGen and Aiden

greytHR reduces observability support tickets by 90% with StackGen

greytHR, a leading HRMS platform, faced significant observability challenges as they scaled. With fragmented dashboards and siloed data across their Kubernetes clusters, their engineers struggled to get a unified view of system health, leading to increased incident detection and resolution times and a rising volume of support tickets. The maintenance of their open-source observability tools also became operationally expensive.

To address this, greytHR adopted the StackGen Observability platform, which included the Aiden AI assistant. StackGen provided a unified view of metrics, logs, and traces, while Aiden enabled engineers to get insights using natural language queries instead of complex code. This solution led to a 50% reduction in mean time to detect and resolve incidents and a 90% decrease in observability-related support tickets, significantly improving operational efficiency.

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