Case Study: Global Enterprise achieves enterprise-wide observability and AI-assisted SRE with StackGen

Global Enterprise expands observability to 200 engineers with StackGen

Global Enterprise, a major enterprise SaaS company, faced challenges scaling its site reliability engineering without increasing headcount. Their observability was restricted to a small NOC team, creating debugging bottlenecks for developers and causing valuable engineering hours to be lost triaging a high volume of low-value alerts. Compliance requirements further limited self-service, blocking deployments. To address this, they worked with vendor StackGen.

StackGen implemented its managed observability platform, ObserveNow, and its AI SRE copilot, Aiden. This solution democratized observability, extending access from 10 to 200 engineers, and provided AI-assisted root cause analysis. The results included a self-serve debugging workflow, autonomous resolution of issues with 90-95% accuracy in development, and a unified CI/CD pipeline, all supporting a 99.95% uptime SLA.

Global Enterprise