Case Study: a legal tech company cuts QA costs by 64% with StackAI

Legal Tech Cuts 64% of Quality Control Costs on Calls with AI

A leading legal tech company faced significant challenges with its manual quality assurance process for auditing phone calls and SMS messages. This slow and error-prone method created compliance risks and operational delays, leaving the team overwhelmed and unable to scale. They partnered with StackAI to automate this critical function using its AI-powered platform.

StackAI implemented a secure, no-code solution that automated transcription and analysis against the company's compliance rules. This resulted in a 92% reduction in operational workload and a 64% cut in QA costs, saving over $60,000 monthly. The company now audits over 100,000 calls per month with 50% fewer errors, all without adding staff.