Case Study: Quantexa achieves faster deployments and self-service support with Stack Overflow for Teams

Quantexa optimizes deployment and customer solutions with Stack Overflow for Teams

Quantexa, a data-intelligence software company serving banks, governments and insurers, was spending significant engineering time answering the same deployment and troubleshooting questions across email, IM and phone, which delayed product development and slowed customer onboarding. To create a technical, secure and scalable knowledge hub, Quantexa implemented Stack Overflow for Teams with vendor Stack Overflow to centralize Q&A for partners and internal engineers.

With Stack Overflow for Teams from Stack Overflow, Quantexa built a private community where partners self-serve and help each other, reducing repeat support requests and freeing engineers to work on major projects. The company reports measurable impacts — far fewer direct email support requests, popular Q&As with hundreds of views and tens of upvotes, reclaimed hours for engineers, and faster customer problem resolution leading to higher satisfaction.

Quantexa

Nathan Grand

Principal Engineer