Case Study: Intuit boosts developer collaboration and knowledge reuse with Stack Overflow

Intuit scales to 5,000 users and cuts Slack support volume 20-30% with Stack Overflow

Intuit, a global financial software company, faced challenges with internal collaboration and knowledge sharing. Their support engineers were constantly interrupted by repetitive questions on Slack, preventing them from focusing on core work. To foster a culture of InnerSource and improve communication, particularly after shifting to a remote workforce, they partnered with Stack Overflow to implement its internal collaboration and Q&A platform, Stack Overflow for Teams.

By deploying Stack Overflow's solution, Intuit built a durable, searchable knowledge base with over 7,000 questions and answers. This cut the volume of questions in some Slack support channels by 20-30% and enabled knowledge reuse nearly 120 times per day. The solution was key to scaling InnerSource principles, breaking down departmental silos, and empowering engineers to solve problems faster, contributing to a significant increase in overall development velocity.

Intuit