Case Study: Box unblocks knowledge sharing and boosts engineering productivity with Stack Overflow for Teams

How Box unblocked a knowledge sharing bottleneck

Box, a cloud-content company with about 2,000 employees and several hundred engineers, struggled with knowledge transfer and searchability: institutional knowledge was scattered across Box notes, Google Docs, Confluence and Jira, and ad-hoc questions were creating a bottleneck for on-call engineers. To solve this, Box adopted Stack Overflow for Teams from vendor Stack Overflow.

Using Stack Overflow for Teams (with Slack integration, team-specific tags and a workflow to triage questions during stand-ups), 650 users at Box have posted over 900 answers that have been searched more than 4,000 times, reducing context switching, easing on-call burden and improving productivity across engineering, product and consulting teams. Stack Overflow’s platform also enabled organic “just-in-time” documentation and is being expanded toward longer-form Articles and Collections.

Box

Eddie Flaisler

Head of Enterprise Engineering