Case Study: Dropbox achieves searchable knowledge reuse and faster workflows with Stack Overflow

How a searchable knowledge management system helped Dropbox reuse knowledge and work more effectively

Dropbox, a leader in cloud storage and collaboration, was losing engineering time to repeated questions and fragmented documentation because key institutional knowledge lived in scattered documents and private channels. To centralize searchability and reduce interruptions to subject-matter experts, Dropbox selected Stack Overflow’s product Stack Overflow for Teams to capture and surface internal Q&A across the company.

Dropbox piloted and then rolled out Stack Overflow for Teams with training, moderators, and seeding of content; the solution made knowledge discoverable, reduced repeat questions, and improved onboarding. Results include growth from 700 to nearly 1,200 users in under a year, an average time-to-answer of less than two hours, and knowledge reuse more than 40 times per day—metrics Dropbox tracks (time to answer and reusability) to measure ongoing impact from Stack Overflow.

Dropbox

Lily Chen

Android Engineer