Case Study: Swiss-Garden Hotel Melaka streamlines distribution and rate management with STAAH

Swiss-Garden Hotels Streamline Distribution & Rate Management with STAAH

Swiss-Garden Hotel Melaka was facing significant challenges managing its online distribution. The hotel struggled with incorrect rates and frequent sync issues across its OTA channels, which led to manual updates and overbookings. To address this, they partnered with vendor STAAH and implemented its STAAH Max channel manager to streamline their rate and inventory management.

The solution involved establishing a two-way, real-time integration between STAAH Max and the hotel's PMS. This connection ensured that updates to rates and availability were almost instant, eliminating errors and saving the team considerable time. The hotel also benefited from STAAH's dedicated support services. As a result, the property saw an upward trend in bookings, profitability, and overall distribution efficiency.

Swiss-Garden Hotel Melaka

Cayson Wong

Senior Revenue & E-Commerce Manager for the properties