Case Study: Summer Hills Hotel Bandung reduces overbookings and grows sales with STAAH

Summer Hills Hotel Bandung - Customer Case Study

Summer Hills Hotel Bandung, a boutique resort in the Terra Hotels Group, was struggling with numerous overbookings and poor customer service from its previous channel manager. This prompted them to switch to STAAH's channel management solution in the summer of 2016.

By implementing STAAH, the hotel gained an easy-to-use system to manage rates and availability across various OTAs. The solution provided valuable insights into property performance and a competitor rate checker to help maintain competitive pricing. As a result, STAAH helped Summer Hills significantly decrease overbookings and achieve growth in sales, all while receiving professional and fast service from the vendor.

Summer Hills Hotel Bandung

Sri Sedono Darmadji

General Manager