Case Study: Adiwana Hotels & Resorts boosts online efficiency with STAAH Channel Manager

STAAH helps rev up the Adiwana group’s online presence

Adiwana Hotels & Resorts, a luxury boutique resort group in Bali, faced a challenge with its inefficient distribution network. Their previous channel manager lacked a direct connection to their Property Management System (PMS) and booking engine, leading to manual updates, errors, and staff spending excessive time on administrative tasks instead of guest service. This prompted their search for a new solution, which they found with vendor STAAH.

By implementing the STAAH Channel Manager, Adiwana achieved a seamless integration with its PMS and booking engine. This switch automated processes, drastically reduced errors, and freed up staff time. The result was an increased number of connected booking channels, a boost in overall bookings, and a positive impact on the bottom line. Adiwana also highlighted the value of STAAH's reliable customer support.

Adiwana Hotels & Resorts

Ari Yuliana

Corporate Director of Revenue