Case Study: Tanjung Rhu Resort boosts revenue and guest acquisition with STAAH

Luxury Malaysian resort sold on STAAH’s stellar customer service

Tanjung Rhu Resort, a five-star luxury resort in Malaysia, was facing significant challenges with its previous channel management provider, including constant technical issues and a lack of support that led to overbookings. In search of a reliable technology partner, they turned to STAAH for a solution that could provide better customer service and resolve their distribution problems.

STAAH implemented its suite of products, including a channel manager and booking engine, with a hassle-free setup and excellent training. The resort's team utilized STAAH's insights and dynamic rate management features to inform its pricing strategy. As a result, Tanjung Rhu Resort saw a channel-wide increase in revenue from both OTAs and direct website bookings in the two years following the adoption of STAAH's technology.

Tanjung Rhu Resort

Reginald Pereira

Chief Executive Officer