Case Study: The Auckland City Hotel improves booking journeys with STAAH

Auckland City Hotel turns to STAAH for distribution solution

The Auckland City Hotel, a property in the heart of Auckland's business and entertainment district, was facing a challenge with guest bookings. A broken user experience, where guests were taken off the hotel's website to complete payments, was causing reservations to be abandoned. To create a seamless booking journey, the hotel sought a new distribution solution from STAAH that could host its payment gateway.

STAAH implemented its booking engine, which hosted the payment gateway as a widget to keep users on the hotel's site. The solution also included a channel manager and GDS connection. Although the COVID-19 pandemic slowed overall results, the hotel immediately saw a reduction in booking drop-offs at the payment stage. The Auckland City Hotel praised STAAH's support and is confident the platform will help it attract and grow bookings as travel recovers.

The Auckland City Hotel

Kevin Brodien

The Auckland City Hotel