Case Study: Camar Resort achieves fewer booking errors and greater efficiency with STAAH

A landmark shift error rates nosedive with a move to STAAH

Camar Resort, a four-star beach resort in Langkawi, Malaysia, was facing significant challenges with its previous technology. The manual management of rates and inventory across online travel agencies (OTAs) was time-consuming for staff and led to errors, overbookings, and a limited ability to connect with more channels or effectively convert website visitors. This administrative burden was detracting from their focus on guest experience. To resolve this, the resort turned to the vendor STAAH.

By implementing STAAH's Max Channel Manager and ConvertDirect booking engine, the resort automated its distribution. The solution provided seamless integration with their property management system, real-time updates, and access to over 200 channels. This drastically reduced error rates and eliminated overbooking issues. The results for Camar Resort included a significant increase in channel reach, improved staff efficiency, and enhanced profitability through a more data-driven approach to revenue management.

Camar Resort

Yvonne Dodds

Business Development Manager