Case Study: Ricoh UK Products Ltd cuts maintenance response time by 53% and saves 2,000 hours/year with SSG Insight's Agility CMMS

SSG helps international service provider, Ricoh, simplify processes and drastically reduce labour costs with Agility

Ricoh UK Products Ltd (RPL) is a multinational production business with four European sites and over 800 staff operating up to 24/7. Facing an ageing CMMS, RPL needed a browser-based system to reduce indirect labour, expand user access, simplify processes and improve visibility and compliance across sites.

RPL implemented the Agility CMMS across all sites, moving to paperless reactive and planned work orders, laptop access for engineers, automated stock control and on-demand visual reporting (including daily OEE summaries). The result: roughly 2,000 hours of maintenance labour saved per year, a 53% faster maintenance response, OEE gains of 5–35%, a 97.45% BSC integrated audit score (and subsequent industry awards), and a platform positioned for Industry 4.0.

Ricoh

Mark Anderson

Maintenance Manager