Case Study: Meadowhall achieves streamlined, KPI-driven maintenance with SSG Insight's Agility

Agility becomes the backbone for major UK shopping centre, Meadowhall

Meadowhall, one of the UK’s largest shopping centres with 280 stores and more than 25 million visitors a year, needed a fast, secure facilities management system to keep its 1.5 million sq. ft. building running smoothly. A ten-person Property Services team had to ensure rapid, approved maintenance across the centre, meet service-level agreements and KPIs, and provide a single point of contact for retailers and staff.

The team upgraded to Agility from SSG Insight, a browser‑based work order and asset management system that centralises requests, schedules reactive and planned maintenance, and provides tailored interfaces and KPI reporting. The result: simpler processes, an accurate maintenance history and performance reporting (used for ISO 18001), better third‑party management, and a clear, fast, secure overview that has made Agility the backbone of Meadowhall’s maintenance operation.

Meadowhall

Jon Park

Property Services Manager