Case Study: JAYLEC achieves real-time job visibility, faster response times and cost savings with SSG Insight's Agility

Agility allows JAYLEC to cope with the unexpected

JAYLEC is a busy electrical contracting company serving local authorities, housing associations and construction firms with a team of 100+ engineers handling more than 1,000 maintenance work orders monthly. Their challenge was balancing routine schedules with frequent unscheduled emergency call-outs while giving clients and tenants accurate, real-time visibility of job progress — a need for a secure, web-accessible facilities management system that could prioritise, schedule and report on work effectively.

They implemented Agility, a web-based computerized maintenance management system that enables instant tracking of live work orders, prioritisation into daily/weekly rotas, inventory control and client-specific logins for real-time reporting. The system improved response times and customer service, increased proactive maintenance, reduced costs, and delivered better performance and faster reporting — with added benefits for targeted marketing and sales through configurable reporting and email generation.

JAYLEC

Jason Jarrard

Managing Director