Case Study: Boohoo achieves 24/7 asset and maintenance management with 99% uptime using SSG Insight's Agility CMMS

24/7 operation with a global customer base, Boohoo utilises Agility CMMS for successful asset and maintenance management

Boohoo Group is a leading global online fashion retailer operating 24/7 across multiple high-volume distribution sites (one site can handle ~250,000 items a day, two sites ~650,000 at peak). With strict KPIs, next‑day delivery promises and continuous nightshift maintenance, the business needed a user‑friendly, configurable system to manage assets, parts, PPMs and mobile workforce sign‑offs while cutting administrative overhead.

Boohoo implemented Agility CMMS from SSG Insight, configuring the platform and mobile app to their workflows, using live dashboards, root‑cause analysis, barcode inventory and training modules. The result: faster PPM changes and on‑the‑spot sign‑offs, real‑time visibility and automatic prioritisation of work, near‑perfect compliance and auditability, and an uptime now at 99% — benefits that have supported rollout across additional sites and new facilities.

Boohoo

Paul Daughtry

Engineering Team Leader