Case Study: Anakatech achieves secure omnichannel customer support with Squaretalk

Creative-minded customer support Winning the problem-resolution game

Anakatech, a game development company, required a secure and innovative contact center solution to handle sensitive player data, ensure high-quality voice communication, and gather interaction analytics. They contacted Squaretalk for a product that could meet these stringent security and operational demands.

Squaretalk implemented an end-to-end encrypted system with fraud prevention, 24/7 monitoring, and a custom integration with Freshdesk. This provided Anakatech with a multi-channel communication platform, which led to easier operational scaling, an increased feature range, and enhanced accessibility for their users.

Anakatech

Philip Kanchev

Chief Operating Officer