Case Study: University of Birmingham achieves immediate ROI and better IT visibility with SquaredUp

University of Birmingham realises ROI in 3 months with SquaredUp

The University of Birmingham sought to improve the visibility and accessibility of its IT monitoring data across the organization. Their challenge was to deliver relevant service status dashboards to managerial staff, surface application availability to the business, and integrate ITSM data from ServiceNow with their existing SCOM monitoring data in a single pane of glass. They turned to the vendor Squared Up to address these needs.

By implementing Squared Up, the university was able to quickly build over 100 application dashboards that provided a unified view of SCOM and ServiceNow data. The solution delivered immediate ROI within three months, providing instant access to performance data and real-time troubleshooting information. This increased visibility led to a reduction in incidents by allowing the IT team to proactively catch issues before they impacted services, significantly speeding up troubleshooting efforts.

University of Birmingham