Case Study: Umeå University reduces downtime and MTTR with SquaredUp

Umeå University cuts MTTR by 50% with SquaredUp

Umeå University, a major institution in Sweden with over 4,000 staff and 30,000 students, faced the challenge of delivering relevant IT operations data to a wide range of audiences. They needed to provide tailored dashboards for managerial level users, end users via an internal portal, and to surface application availability across the organization. To meet this challenge, they turned to the vendor Squared Up.

Using the Squared Up platform, the university was able to create a single-pane-of-glass UI that delivered highly contextualized and accessible monitoring data to different teams, including application admins, IT admins, the service desk, and directors. The solution integrated data from key tools like SCOM and provided visibility into their entire technology stack. As a result of implementing Squared Up, Umeå University achieved a 50% reduction in Mean Time to Resolution and a 25% reduction in downtime.

Umea University