Case Study: Stationers improves customer service and document efficiency with Square 9 Softworks

Stationers boosts productivity 20% and saves 10 hours a week with Square 9

Stationers Inc., a West Virginia office supply company, faced challenges with an inefficient document management system that led to misplaced files and slow customer service response times. To improve collaboration and efficiency, they partnered with Square 9 Softworks and implemented the GlobalSearch Enterprise Content Management and GlobalCapture solutions.

The solution from Square 9 Softworks centralized document storage and utilized OCR technology for automated indexing and faster retrieval. This resulted in a 20% productivity increase and saved employees at least 10 hours per week on administrative tasks. Square 9's web-based system made all documents instantly accessible, drastically improving customer service and allowing the company to repurpose physical filing space for growth.

Stationers