Case Study: Covenant Village achieves greater scalability and efficiency with Square 9 Softworks

Senior Living Community Improves Flexibility, Scalability, and Efficiency with Square 9

Covenant Village, a senior living community, was struggling with a competing information-management system that lacked the customization, flexibility, and scalability it needed as the organization grew. The biggest pain point was in accounts payable, where increasing invoice volumes and new vendors were making manual work and rigid workflows harder to manage.

Square 9 Softworks implemented a more customizable platform for Covenant Village, including AI-powered document capture and support for invoice review and multi-level approvals, with web forms planned for future HR processes. The result was faster, more accurate AP processing, less guesswork for staff, and significant time savings across departments, while the new system was adopted quickly and set up to scale with Covenant Village’s evolving processes.