Case Study: Valley National Bank achieves audit‑proof records and $150K annual savings with Square 9 Softworks' GlobalSearch

National Bank Counting Unforeseen Dividends with GlobalSearch®

Valley Bank, a $1.8 billion community bank with 17 branches, was plagued by missing paper files and time‑consuming audit support that jeopardized file integrity and efficiency. To eliminate paper reliance and make audits manageable, Valley Bank turned to Square 9 Softworks and its GlobalSearch enterprise content management solution.

Square 9 Softworks implemented GlobalSearch (50 seats) with centralized scanning, barcode indexing and integration to the bank’s Fiserv core, scanning and indexing more than one million pages in the first year. The bank recouped the ECM investment within a year and now saves about $150,000 annually — including at least $100,000 from staffing reductions and roughly $12,000 from audit support — reclaimed storage space worth ~$35,000/yr, and gained improved compliance and same‑day disaster recovery.

Valley Bank

Gerry Harden

First Vice President