Case Study: Rockland Paramedic Services achieves near‑paperless operations and 95% reduction in manual processing with Square 9 Softworks' GlobalSearch

Medical Services Company Saves Lives and Shreds Files with GlobalSearch®

Rockland Paramedic Services (RPS), an emergency medical services provider in Rockland County, NY, faced rising storage costs, slow offsite retrieval and heavy paper-based workflows across medical records, HR, legal and billing. To modernize document management and streamline intake, RPS engaged Square 9 Softworks and adopted its GlobalSearch platform, adding the GlobalForms module for web-based forms and onboarding.

Square 9 Softworks implemented GlobalSearch and GlobalForms across HR, Accounting and Operations, enabling paperless workflows, immediate document search and online applicant submission. RPS reports search times reduced to seconds, at least a 95% reduction in manual paper processing in HR and Accounting, elimination of offsite storage (~$3,000/year), and an estimated $80,000/year savings from not replacing staff through attrition (including a 60% reduction in Billing staff).

Rockland Paramedic Services

Timothy P. Egan

Director of Information Technology