Case Study: Airlines Reporting Corporation achieves streamlined records, business continuity and $95K cost avoidance with Square 9 Softworks' GlobalSearch

GlobalSearch® Takes Content Management to New Heights

Airlines Reporting Corporation (ARC), the travel industry’s premier financial settlement company, faced an administrative and compliance burden from 22,000 active accreditation files totaling over three million pages of sensitive PII. Preparing to move headquarters, ARC wanted to avoid the cost, security risks and logistical headaches of replicating a 750‑sq‑ft file room. After evaluating ECM options, ARC selected Square 9 Softworks’ GlobalSearch (GlobalSearch Corporate Edition) for its intuitive functionality and built‑in security controls.

Square 9 Softworks implemented GlobalSearch Corporate Edition with more than 50 concurrent users, scanning and indexing roughly three million pages, enabling instant retrieval, secure sharing, and routine off‑site backups for disaster recovery. The solution improved compliance, sped customer response, and expanded into Finance, AP, Risk and Legal — helping ARC avoid about $95,000 in first‑year expenses, achieve a five‑year NPV of $185,000 and an IRR of 14.8%.

Airlines Reporting Corporation

Tom Casalino

Vice President and Chief Financial Officer