Case Study: Durst Corporation streamlines sales order processing with Square 9 Softworks GlobalSearch

Durst Corporation eliminates lost sales orders and boosts next-day deliveries with Square 9 Softworks

Durst Corporation, a plumbing supplies distributor, faced the challenge of losing incoming faxed sales orders within a cumbersome paper-based system, which hindered its ability to provide its renowned customer service. To eliminate lost orders and streamline its processes, the company turned to vendor Square 9 Softworks and implemented its GlobalSearch document management software.

The solution from Square 9 Softworks involved capturing orders digitally and filing them electronically in GlobalSearch, which eliminated lost paperwork and provided a way to track order status. This implementation resulted in labor savings equivalent to gaining an additional employee and significantly improved customer service, with clients praising the company's new ability to confirm and track orders instantly.

Durst Corporation