Case Study: Commers Water improves document flow and order processing with Square 9 Softworks

Commers Water reduces paper use by 50% with Square 9 Softworks

Commers Water, a Minnesota-based water treatment retailer, faced challenges with paper-based processes across its three locations. Employees wasted time searching for physical documents, and handwritten sales orders were often illegible and incomplete, causing communication breakdowns. To achieve a single point of access for all documents and digitize forms, they partnered with Square 9 Softworks.

Square 9 Softworks implemented its GlobalSearch, GlobalForms, and GlobalAction solutions. This created a digital workflow where forms require completion before being automatically routed, ensuring accountability. As a result, the sales cycle was reduced, 50% of the sales staff eliminated paper use, and all employees gained easy search access to documents. Square 9 Softworks enabled a consistent, efficient flow of information across the organization.

Commers Water