Case Study: Clay Rural Water System improves records management and disaster recovery with Square 9 Softworks GlobalSearch

Clay Rural Water System cuts paperwork by 50% with Square 9

Clay Rural Water System, a non-profit utility serving southeast South Dakota, faced significant challenges managing over 40 years of customer paperwork. Overflowing file cabinets and difficult retrieval from discs created inefficiencies and risk, as vital records were vulnerable to disaster. This led them to seek a document management solution from vendor Square 9 Softworks, ultimately implementing their GlobalSearch enterprise content management software.

The solution from Square 9 streamlined filing and retrieval through features like KeyFree Indexing, allowing staff to file records in seconds. This enabled Clay RWS to scan and shred 50% of its paperwork, freeing office space and providing disaster recovery assurance. The measurable results included triple the operational efficiency at a fraction of the manual effort, immediate improvements in search and retrieval for customer service, and unlimited secure storage for future records. The vendor's product provided the safety and accessibility the utility required.

Clay Rural Water System