Case Study: City of Jackson, Mississippi achieves 30% paper reduction with Square 9 Softworks document management

City of Jackson cuts paper use by 30% with Square 9 Softworks

The City of Jackson, Mississippi, faced significant challenges in its City Clerk's Office due to a heavy reliance on paper-based processes. Documents arrived via mail, fax, and email, leading to staff spending excessive time searching for files and issues with misplaced records. The city needed a solution from vendor Square 9 Softworks to reduce time spent chasing documents, cut paper and storage costs, and increase both office efficiency and public transparency.

Square 9 implemented its GlobalSearch enterprise content management and GlobalCapture document capture automation solutions. GlobalCapture automated the scanning, classification, and data extraction of paper documents, while GlobalSearch provided powerful, immediate search capabilities and KeyFree Indexing to save time. The solutions resulted in a 30% reduction in paper use, eliminated the need for new filing cabinets, and cut printing and storage costs. Due to this success, the City of Jackson plans to expand Square 9's software to other departments and add advanced workflow functionality.

City of Jackson, Mississippi