Case Study: Acute Care Experts achieves paperless efficiency and improved patient care with Square 9 Softworks GlobalSearch

Acute Care Experts cuts clerical costs by 50% with Square 9 Softworks

Acute Care Experts, a home healthcare infusion company, faced a major challenge managing the overwhelming volume of paper documents faxed from pharmacies for patient referrals. Their labor-intensive process of printing, filing, and re-faxing hindered efficiency and patient care, prompting a search for a content management solution. They selected the GlobalSearch document management software from Square 9 Softworks.

Square 9 Softworks implemented GlobalSearch, creating a streamlined electronic workflow. Documents are now received as digital PDFs, indexed, and securely emailed to nurses, while forms are scanned into the system. This eliminated the need for paper, allowing Acute Care Experts to save about 50% of a former full-time clerical salary and reduce material costs. The solution also improved customer service by providing instant access to patient records and was later expanded to HR and accounting functions.

Acute Care Experts