Case Study: Udaan achieves reliable incident management with Squadcast

Udaan found the perfect partner in Squadcast in their journey to deliver super-reliable services

Udaan, a fast-growing B2B platform in India, needed a more reliable way to manage incidents across its complex microservices and mobile applications. As request volumes grew, even brief downtime could affect revenue, and the team struggled with slow incident discovery, poor on-call coordination, no escalation policies, alert fatigue, and limited visibility into reliability metrics. Udaan turned to Squadcast for SRE-focused incident management and on-call alerting.

Squadcast implemented automated on-call scheduling, configurable escalation policies, alert deduplication, smarter alert routing, and a centralized dashboard for MTTA/MTTR and incident tracking. With Squadcast, Udaan reduced unnecessary alerts, reached the right responders faster, improved team productivity, and strengthened incident response. The case study reports that the number of service outages came down by 215% after adoption, while Udaan also gained better SLA tracking and stronger SRE focus.

Udaan

Soumyadeep Mukherjee

Product Engineer