Case Study: SleepScore Labs achieves streamlined incident management with Squadcast

SleepScore Enhances Incident Management with Squadcast for Seamless Sleep Science Operations

SleepScore Labs, a sleep science company based in Carlsbad, CA, needed a more structured way to manage incidents as it shifted from B2C to B2B. Before adopting Squadcast, the small DevOps team handled alerts ad hoc through email and Microsoft Teams, and lacked a dedicated on-call alerting and incident management process.

With Squadcast, SleepScore Labs implemented automated incident management using schedules and rotations, alert routing, deduplication, suppression, escalation policies, mobile incident response, and SLO tracking. Squadcast helped streamline workflows, improve collaboration, and reduce manual burden, resulting in an 80% improvement in MTTR and an estimated $27,000 saved through productivity gains.

SleepScore Labs

Paraig Whelan

DevOps Engineer