Case Study: Redis reduces alert noise and improves incident management with Squadcast

Redis' Journey to Efficient Incident Management With Squadcast

Redis, the real-time data platform, needed a better way to manage high-volume incident alerts as its systems grew. Before Squadcast, the CloudOps and DevOps teams relied on email-based alerting, which created excessive noise, made deduplication difficult, and offered little visibility into incident response.

Squadcast helped Redis streamline incident management with deduplication rules, Incident Analytics for MTTA and MTTR tracking, integrated runbooks, and Incident Notes for postmortems. With Squadcast, Redis reduced incoming alerts from tens of thousands to hundreds and cut email alerts by 130,000, improving alert fatigue, operational consistency, and overall reliability.

Redis

Avner Yaacov

Senior Manager of Cloud Operations