Case Study: Modak Reduces MTTA and MTTR with Squadcast

Modak’s Journey to Resilient Incident Response with Squadcast

Modak, a US-based fintech company, faced challenges scaling its incident management to keep pace with rapid growth. Their unstructured on-call processes, integration gaps, and lack of mobile response capabilities led to delayed resolutions and high stakes downtime. To build a more resilient operation, Modak partnered with Squadcast to implement its incident management platform.

By utilizing Squadcast, Modak gained robust on-call scheduling, escalation policies, and seamless integrations with tools like AWS CloudWatch and Slack. The solution provided critical visibility and automation, enabling mobile response and data-driven analysis. Squadcast helped Modak significantly reduce its Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR), adopt SRE best practices, and enhance overall team collaboration and operational resilience.

Modak

Madhu Yalamarthi

Co-Founder and CEO