Case Study: TRAVLR achieves cost-effective incident management with Squadcast

Learn why Squadcast is TRAVLR's preferred alternative to PagerDuty and OpsGenie‍

TRAVLR, a travel industry white-label technology provider in Australia, needed a reliable incident management platform to support its 24/7 business and enterprise partners. After relying on Slack and email for alerts, the team struggled with late-night escalation gaps, alert fatigue, and the lack of a formal postmortem process. TRAVLR evaluated Squadcast alongside PagerDuty and OpsGenie and found Squadcast to be the most cost-effective, feature-rich option for its incident management needs.

With Squadcast, TRAVLR implemented escalation policies, suppression rules, Status Pages, alert routing, and postmortem templates to improve incident response. Squadcast helped reduce alert fatigue, ensure critical alerts reached the right responders via phone or SMS, automate stakeholder updates during incidents, and support better post-incident learning. The result was faster response and improved reliability, with Squadcast delivering the best balance of price and value for TRAVLR.

TRAVLR

Stuart Rowe

Chief Technology Officer