Case Study: IPro improves incident responsiveness with Squadcast

How Squadcast helps in achieving better incident responsiveness at iPro

iPro, a cloud-based compliance and regulation management company based in Melbourne, Australia, needed a better way to manage incident response as it scaled across Australia and New Zealand. The team was struggling with complex scheduling, a high-priced and overly broad alerting tool, and a cumbersome UI that slowed acknowledgment, collaboration, and resolution.

Squadcast provided automated on-call scheduling, a simpler interface, alert suppression, and deduplication to route only actionable incidents to the right responders. With Squadcast, iPro reduced alert noise and incident volume, improved response speed and operational visibility, and strengthened SLA assurance for customers, while also benefiting from transparent pricing, responsive support, and status page capabilities.

IPro

Yaniv Yalda

Head of Data and Security