Case Study: Tanner Achieves Better System Visibility with Squadcast

How Squadcast helped Tanner gain system insights and boost team productivity

Tanner, a financial services company in Chile, needed a better way to manage alerts and gain visibility into its complex internal systems. Before using Squadcast, Tanner relied on external vendors for alerting, lacked effective on-call scheduling and alert prioritization, and had limited visibility into team performance and incident response.

With Squadcast’s incident management platform, Tanner brought alerting in-house, set up configurable scheduling and escalation policies, improved alert routing and deduplication, and gained a central dashboard for monitoring system health and MTTA/MTTR metrics. Squadcast helped Tanner reduce MTTA, improve collaboration between DevOps and support teams, and boost productivity by giving the company clearer insights into reliability and on-call performance.

Tanner

Sandro Franchi

Chief Technology Officer