Case Study: Scoro strengthens incident management with Squadcast

How Squadcast helped Scoro to create a solid foundation for better on-call practices

Scoro, a work management software company based in London, needed a better way to manage on-call responsibilities as it grew. Its ad-hoc incident processes made ownership unclear, critical alerts were buried in email, and routing issues across app, infrastructure, and support teams were hard to manage. Squadcast provided the central on-call and incident management platform they needed.

With Squadcast, Scoro centralized on-call scheduling, alert routing, and incident tracking in one dashboard, while also integrating Slack for ChatOps and using RBAC for tighter access control. Squadcast helped Scoro distinguish incidents from alerts, notify the right teams faster, and accelerate the adoption of incident management best practices, improving coordination across time zones and reducing manual overhead.

Scoro

Juan Gutierrez

Vice President of Engineering