Case Study: Hippo Video Automates Incident Response with Squadcast

How Squadcast helped Hippo Video automate their on-call and incident response process

Hippo Video, a technology company in India, uses Squadcast to support its reliability needs as its team and microservices grew. The customer was struggling with manual incident management, missed critical alerts, cluttered Slack/email workflows, and no formal process for assigning or tracking incidents.

With Squadcast, Hippo Video automated on-call and incident response using escalation policies, routing and tagging rules, a centralized incident dashboard, and postmortem timelines. Squadcast helped the team improve incident routing, track resolution status, and measure MTTA and MTTR, while also offering cost-effective pricing that fit their growing team.

Hippo Video

J. Prasanna Kumar

Cloud Architect