Case Study: GrowthPlug Achieves Reliable On-Call Operations with Squadcast

How Squadcast helped GrowthPlug improve Reliability across the board

GrowthPlug, a healthcare SaaS company, needed a better way to manage on-call work across distributed teams. Before using Squadcast, they relied on an ad hoc process for scheduling, incident assignment, and troubleshooting, which created alert fatigue, made timezone coordination difficult, and reduced visibility and accountability during incidents.

With Squadcast’s incident management and on-call scheduling platform, GrowthPlug centralized on-call calendars, automated alert routing and escalations, and gained a single source of truth for infrastructure health. Squadcast helped the team improve reliability, respond faster with push notifications, and run better postmortems and RCA, ultimately supporting SLAs, reducing alert fatigue, and improving the on-call experience.

GrowthPlug

Arjun Vallyara

Technical Team Lead