Case Study: FinBox improves real-time monitoring and on-call response with Squadcast

How Squadcast helped FinBox in solving their real-time monitoring challenges and simplified their On-call process

FinBox, a Bangalore-based B2B digital credit infrastructure company in financial services, needed a better way to manage real-time monitoring across its many APIs and services. Before using Squadcast, the team relied on emails for alerts, which made notifications hard to track, while manual monitoring and weak on-call processes increased the risk of downtime for customers.

Squadcast helped FinBox automate monitoring, route alerts to the right employees, and improve on-call scheduling and escalation policies using its incident response and alerting platform. With integrations, tagging, and push/mobile notifications, Squadcast reduced MTTA/MTTR from several hours to just minutes, improved system uptime and end-user experience, and gave FinBox more control over monitoring.

FinBox

Srikar Reddy

Senior Product Manager