Case Study: Researchable reduces MTTR with Squadcast

How Researchable reduced MTTR and established a single source of truth for Incident Management

Researchable, a software development and data company based in Groningen, Netherlands, needed better visibility across its microservices environment. With many services and monitoring tools in use, the team lacked a centralized way to manage service health, route alerts, and report incidents, making it harder to maintain clarity and keep response times low. Squadcast was brought in to help address these incident management challenges.

Using Squadcast’s Service Catalog, Event Tagging, Alert Routing, Suppression Rules, and centralized Incident Management dashboard, Researchable established a single source of truth for critical services and alerts. Squadcast improved service ownership visibility, reduced alert noise, and automated alert routing to the right responders, helping Researchable reduce MTTA and MTTR and strengthen overall incident response.

Researchable

Frank Blaauw

Managing Director