Case Study: Redux Improves Incident Alerting and Response with Squadcast

How Redux increased team productivity by revamping its Incident Alerting & Response process

Redux, a managed service provider based in Portland, OR, needed a better way to handle incident alerting and response as its teams were overwhelmed by extreme alert noise from email-based notifications. With alerts coming from multiple services and clients, Redux lacked a clear way to prioritize incidents, assign ownership, and reduce alert fatigue.

Squadcast helped Redux streamline its incident management by integrating with its monitoring stack, including CloudWatch and Datadog, and using deduplication, routing, and tagging rules to classify alerts by severity, service, and client. As a result, Redux reduced alert noise, improved accountability, gained better visibility into urgent incidents, and made postmortems and reporting simpler and more effective.

Redux

Jomon John

Senior Technical Delivery Manager