Case Study: Matsuri Japon establishes formal incident management with Squadcast

How Matsuri Japon established a formal Incident Response process with Squadcast

Matsuri Japon, a Japanese non-profit organization based in Montreal, Canada, needed a formal incident management process as its volunteer-supported IT team grew alongside a more complex multi-cloud Kubernetes environment. Before using Squadcast, the team struggled with alert fatigue, duplicate notifications, limited stakeholder communication, and no clear way to track incident response metrics.

With Squadcast’s Freemium plan, Matsuri Japon implemented alert suppression, de-duplication, tagging and routing rules, status pages, and an incident dashboard to streamline response and improve visibility. Squadcast helped the team reduce noisy alerts, keep non-technical stakeholders informed, and track MTTA/MTTR for ongoing reliability improvements, all within a cost-effective setup suited to a non-profit organization.

Matsuri Japon

Antoine Tu

Head of IT