Case Study: Mapgears Simplifies On-Call Alerting with Squadcast

How Mapgears simplified their complex On-Call alerting process with Squadcast

Mapgears, a technology company in Canada, needed a better way to manage its complex on-call alerting and incident response process. With nearly 3 million website hits on a normal business day and even more during peak season, the team was monitoring 300+ services across 15 physical servers and struggling with alert fatigue, unclear incident severity, and an inconsistent on-call process. Squadcast helped them bring these challenges under control with its incident management and on-call scheduling platform.

With Squadcast, Mapgears centralized alerts into one dashboard, used alert de-duplication to reduce noise, and applied tagging and routing rules to classify incidents by severity, environment, and priority. Squadcast also automated on-call scheduling so the right engineer could be notified accurately. As a result, Mapgears improved clarity, reduced mixed messages, and streamlined incident response across hundreds of services, helping the team respond faster and with greater accountability.

Mapgears

Alexandre Lessard

System Analyst