Case Study: Macrometa achieves faster incident response with Squadcast

How Macrometa Transformed their Incident Management process with Squadcast's Powerful On-Call Alerting and Scheduling Capabilities

Macrometa, an information technology services company based in San Mateo, California, runs a 24/7 global support operation and needed a better way to manage incident response. Before using Squadcast, its manual on-call process was time-consuming and error-prone, making it difficult to track who was on call, escalate alerts quickly, and maintain reliable incident communication.

With Squadcast’s on-call scheduling, escalation policies, incident notifications, Slack integration, mobile app, and alert routing, Macrometa streamlined incident management and improved collaboration across its teams. Squadcast helped reduce alert noise, speed up acknowledgements, and strengthen its SRE culture, leading to faster response times and improved MTTA and MTTR.

Macrometa

Kalin Ivanov

Director of Cloud Operations