Case Study: Klever improves incident response with Squadcast

How Klever enhanced their response time by transitioning from manual to automated On-Call Scheduling for their globally distributed workforce using Squadcast

Klever, a cryptocurrency and financial services company with a globally distributed team, struggled to coordinate manual on-call schedules across multiple time zones and to ensure critical alerts reached the right responders quickly. Before using Squadcast, the team relied on spreadsheets and direct Slack alerts, which made incident response slower and increased alert fatigue.

With Squadcast’s automated on-call scheduling, alert routing, escalation policies, suppression rules, incident dashboard, and status pages, Klever streamlined incident management for its 24/7 operations. Squadcast helped the team reduce MTTA and MTTR, improve visibility into incident metrics, cut alert fatigue, and communicate service status more effectively to customers and stakeholders.

Klever

Kadu Relvas Barral

Site Reliability Engineer